Delivery Options

UK Delivery:

Delivery is FREE for all orders of £150.00+. For all orders under £150 there is a delivery charge of £5.00. Orders are shipped by DHL (with Tracking Reference Number). Estimated delivery time is 1–2 working days (Mon–Fri). 

How to Track Your UK Order

To find out the status of your order, you can track your order using the DHL website.

International Delivery

Zone A: Europe:

Delivery is FREE for all orders of £150.00+. For all orders under £150, there is a delivery charge of £15.00. Estimated delivery time is 2–4 working days (Mon–Fri) depending on the country. Orders are shipped by Chronopost, with the exception of orders to Iceland, Norway and Switzerland, which are shipped by either DHL or Royal Mail. Tracking reference is provided. Please note that we do not currently ship to Italy or Spain.

Zone B: Rest of the World:

Option One: Delivery is FREE for all orders of £250.00+. For all orders under £250, there is a flat rate delivery charge of £25.00. Estimated delivery time is 5–15 working days (Mon–Fri) depending on the country. When possible all deliveries are via DHL. Orders to China are shipped by Royal Mail due to local logistics. Tracking reference is provided. Please note that we do not currently ship to Malaysia or South Africa.

Option Two: Express International Tracked & Signed (1–2 Working Days for USA and Hong Kong; 1–3 Working Days for Australia): £35.00 (dispatched by DHL).

Delivery Questions

When will my order be dispatched?

As long as your order is placed before 3pm, it will be dispatched on the same day (providing it is not a weekend or a bank holiday).

Do you offer a faster delivery service?

We are pleased to tell you that there is a next day delivery option for £10.00 for UK customers only. It will reach you before 1pm the following working day if ordered before 3pm on the previous working day.

What import duties might I be charged if I live in the European Union?

You will not be charged import duties if your shipping address is in the European Union.

What import duties might I be charged if I live outside the European Union?

All international orders sent to countries outside the European Union may be subject to import duties. For a guide to the different duty rates for importing skin care products, please consult from the drop down menus, for the Subcategory, select Skin Care, Cosmetics & Tanning; for the Product Item, select Face & Body Creams & Lotions. Click Duty & Tax Rates. You will then have the different import duties listed by country. Cosmetic Doctor at Work Ltd. (Dr Sebagh) accepts no responsibility for any import duties incurred. If you choose not to receive your order, it will be returned to our delivery office. Once it has (and this may take several weeks), you will be given a choice of either having your order resent to a new address, or receiving a refund (please note that under these circumstances, any refund will be subject to a £35 shipping and processing fee).

How long will it take for my order to reach me?

Shipments to the UK are usually delivered within 1-2 working days. International shipments are usually delivered within 5-15 working days after dispatch. 

Where is my parcel and can I change the shipping details once the parcel is posted?

Once we have dispatched your order, we cannot affect the speed of its delivery. Please allow at least 21 working days for the international parcel to reach its destination.

What courier is used to deliver items?

Dr Sebagh online uses Royal Mail (signed for) to send items to all our customers.

What courier is used once it reaches the destination country, and how can I contact them?

If your order is being shipped internationally, the local courier will be used to deliver the items to you. 

When will I receive my tracking number?

You should receive your tracking number within 24 hours of your order being dispatched. This may take longer for orders placed over the weekend.

How can I track my order?

When you receive your shipment email containing your unique tracking number, you should be able to track your order on the link provided. If the link does not work, simply go to and copy and paste your tracking information there.

How can I track my international order?

To find out the status of your order, please enter the tracking reference which was sent with your shipment email (where applicable) here: or via Once your delivery has left the UK and reached your country, for more detailed information, you will also be able to track your order using your country's national postal service website. If your order was dispatched by DHL, please track your order here: DHL . If you order was dispatched by Chronopost, please track your order here.

Why haven’t I received my order for over 15 working days?

Though we estimate no longer than 15 working days for international orders, occasionally it can take longer due to international customs checks which unfortunately we cannot control. If your order has taken longer than 25 working days, your parcel will be declared lost by Royal Mail and we will send you a new order.

What happens if I miss my delivery?

If you have missed your delivery then it will be held at your local post office (normally the closest post office to you). You should have a delivery slip from the postman with the details of your missed delivery and how to obtain your parcel.

My tracking status reads “unsuccessful delivery/ delivery attempted”. What does this mean?

If your tracking status reads this message, it means that the courier has attempted a delivery but no-one was home to receive the parcel. In this case, please could you contact your local post office to pick up your parcel or to have it redelivered.

I’ve just tracked my order and it says it’s being returned to the sender. Why has this happened?

The reason for your order being returned to sender is because it has not been collected from the post office and is declared as unclaimed. Please contact [email protected] if your order is being redirected back to the sender.

How can I return my some items to you for a refund?

If you want to return a product and you do not have a returns form, you can write your name and order number and reason for return on the note. The return address is:

9 Wimpole Street
United Kingdom

You will be refunded through PayPal if you paid by PayPal. Please refer to our refund policy here.

What happens if my products arrive damaged, broken or leaking?

If your products arrive in a less than perfect condition please email [email protected] with your full name and order number, the product in question and also the batch number (located on the bottom of the box of the product). We will work to quickly resolve the problem.

Can I get a VAT tax form from you?

We do not provide tax forms for visiting customers. If you go to the airport with unopened and unused products along with your invoice paperwork, airport staff will be able to help you with the tax form there.

For the purposes of all of our delivery options, your order must be placed before 3pm on the previous working day. 
In the event of adverse weather conditions, strikes, Acts of God or any other events outside of our control there may be some delays to the delivery of your order. All our delivery services are sent by Royal Mail or DHL. Our FREE UK DELIVERY service is available for all addresses within the UK and Channel Islands. Please note that working days exclude Saturdays, Sundays and Bank Holidays. Orders to one address may be delivered in one or more deliveries. If you have specified delivery to more than one address when placing your order please note that there is a separate charge for each destination address. Any delivery timescales specified above are indicative only and we shall not be liable for any delay whatsoever. Please allow one additional day for deliveries to off-shore islands, Scottish Highlands and Northern Ireland.

© 2023 Dr Sebagh | Cosmetic Doctor at Work Limited, Registration No. 05185441 Registered office: Chandos House, 2 Queen Anne Street, Marylebone, London W1G 9LQ