Please note that this website is best viewed using Internet Explore 9 or above. If you use Internet Explorer 7 or below, we strongly recommend that you upgrade your browser. You can do so here.

Delivery Options

UK Delivery

Dr Sebagh is pleased to offer you two delivery options for online orders, irrespective of order value:


Free UK Delivery by Royal Mail (with Tracking Reference Number) within 1-2 working days.


Delivery by Royal Mail (with Tracking Reference Number) before 1pm the following working day. £10.00 including VAT Your order must be placed before 4pm (GMT) on the previous working day.

How to Track Your UK Order

To find out the status of your order, please enter the tracking reference which was sent with your shipment email (where applicable) here. Alternatively, you can track your order using the Royal Mail website's Track & Trace service.

International Delivery

Zone 1: European Union Delivery

Free delivery with Tracking Reference Number on all orders; 5 to 7 working days depending on the country.

Zone 2: Rest of the World Delivery

For all orders under £250 outside of the European Union, there is a flat rate delivery charge of £20.00; estimated 5 to 10 working days depending on the country. Tracking Reference number for your order is provided. For all orders of £250.00 and over outside of the European Union, delivery is free; estimated 5 to 10 working days depending on the country. Tracking Reference number for your order is provided. Please note that we do not currently ship to Germany, Italy, Malaysia, Spain, or Taiwan. 

How to Track Your International Order

To find out the status of your order, please enter the tracking reference which was sent with your shipment email (where applicable) here: Once your delivery has left the UK and reached your country, for more detailed information, you will also be able to track your order using your country's national postal service website.

Please note that all international orders sent to countries outside the European Union may be subject to import duties. Cosmetic Doctor at Work Ltd. (Dr Sebagh) accepts no responsibility for these. Please check with your local Customs Office before ordering if you are unsure as to whether this applies to your country.

For the purposes of all of our delivery options, your order must be placed before midday on the previous working day. 
In the event of adverse weather conditions, strikes, Acts of God or any other events outside of our control there may be some delays to the delivery of your order. All our delivery services are sent by Royal Mail. Our FREE UK DELIVERY service is available for all addresses within the UK and Channel Islands. Our EXPRESS PLUS delivery service is available for all UK Mainland addresses excluding the Scottish Highlands. Please note that working days exclude Saturdays, Sundays and Bank Holidays. Orders to one address may be delivered in one or more deliveries. If you have specified delivery to more than one address when placing your order please note that there is a separate charge for each destination address. Any delivery timescales specified above are indicative only and we shall not be liable for any delay whatsoever. Please allow one additional day for deliveries to off-shore islands, Scottish Highlands and Northern Ireland.

Delivery FAQs

When will my order be dispatched?

As long as your order is placed before 4pm, it will be dispatched on the same day (providing it is not a weekend or a bank holiday).

Do you offer a faster delivery service?

We are pleased to tell you that there is a next day delivery option for £10.00 for UK customers only. It will reach you before 1pm the following working day if ordered before 4pm on the previous working day.

What are the shipping and handling costs for sending abroad?

If your order is over £250.00, we are pleased to offer you a completely free service for international orders. If you order is under £250.00, you will be charged £20.00 for international shipping.

How long will it take for my order to reach me?

Shipments to the UK are usually delivered within 1-2 working days. International shipments are usually delivered within 5-10 working days after dispatch.

What courier is used to deliver items?

Dr Sebagh online uses Royal Mail (signed for) to send items to all our customers.

What courier is used once it reaches the destination country, and how can I contact them?

If your order is being shipped internationally, the local courier will be used to deliver the items to you. If you need more information your local courier, please call Royal Mail customer services on (+44) 3457 740740.

When will I receive my tracking number?

You should receive your tracking number within 24 hours of your order being dispatched.

How can I track my order?

When you receive your shipment email containing your unique tracking number, you should be able to track your order on the link provided. If the link does not work, simply go to and copy and paste your tracking information there.

Why haven’t I received my order for over 10 working days?

Though we estimate no longer than 10 working days for international orders, occasionally it can take longer due to international customs checks which unfortunately we cannot control. If your order has taken longer than 25 working days, your parcel will be declared lost by Royal Mail and we will send you a new order.

What happens if I miss my delivery?

If you have missed your delivery then it will be held at your local post office (normally the closest post office to you). You should have a delivery slip from the postman with the details of your missed delivery and how to obtain your parcel.

My tracking status reads “unsuccessful delivery/ delivery attempted”. What does this mean?

If your tracking status reads this message, it means that the courier has attempted a delivery but no-one was home to receive the parcel. In this case, please could you contact your local post office to pick up your parcel or to have it redelivered.

I’ve just tracked my order and it says it’s being returned to the sender. Why has this happened?

The reason for your order being returned to sender is because it has not been collected from the post office and is declared as unclaimed. Please contact if your order is being redirected back to the sender.

How can I return my some items to you for a refund?

If you want to return a product and you do not have a returns form, you can write your name and order number and reason for return on the note. You will be refunded through PayPal if you paid by PayPal. Please refer to our refund policy here.

What happens if my products arrive damaged, broken or leaking?

If your products arrive in a less than perfect condition please email with your full name and order number, the product in question and also the batch number (located on the bottom of the box of the product). We will work to quickly resolve the problem.

Can I get a VAT tax form from you?

We do not provide tax forms for visiting customers. If you go to the airport with unopened and unused products along with your invoice paperwork, airport staff will be able to help you with the tax form there.